One of my rotation requirements was to conduct an in-service to the food service employees on topic of my choosing. I chose to present on “Intergenerational Communication in the Workplace” and conducted the in-service last Thursday to several Café Evansdale employees. I chose the topic because I found it to be interesting, as well as relevant to the food service workers at Café Evansdale. There were all 4 generations (Traditionalists, Baby Boomers, Generation X, and Generation Y) in attendance, which is great.
The 4 different generations grew up in different time periods which played a role in shaping their work ethic, work style, and communication style. Educating employees on the different generations and what historical and cultural events occurred at different times in America’s history promotes patience and understanding among employees. The employees in attendance found the 8-10 minute presentation to be entertaining (reminiscing the good old days) and I feel that they will look at their co-workers with more understanding, patience, and acceptance, rather than with misunderstanding and unnecessary frustration.
Here’s a copy of my handout that I made for the presentation. I also posted a copy up in the dining services manager’s office for employees to see and learn from.